Family Liaison - Interactive

Master the art of family liaison in times of crisis with our immersive training course. Gain the skills to effectively support families during significant challenges.

Explore the key issues that impact families and discover the decision-making structure and procedures necessary for success.

Through interactive role plays, you'll engage with real family members affected by a crisis, honing your abilities to connect, empathise and provide guidance.

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Course Outline

You will gain invaluable skills in effective communication, resilience, and decision-making as you navigate complex family dynamics.

Bespoke Exercises
Experience tailor-made exercises that cater to your specific needs and challenges. Receive briefings and tasks, engage with families in crisis, deal with media enquiries and concerned colleagues.

Achieving Objectives in Family Meetings
Learn to achieve objectives during family meetings. Articulate your role, set the scene with factual information, actively listen to gather crucial information, convey the reality of the situation, and skilfully plan for stakeholder communication.

Resilience in Dealing with Demanding Family Members
Develop resilience through role-plays that simulate challenging interactions with demanding family members. Learn to navigate these situations with honesty, respect, and timeliness, while ensuring consistency with other sources of information.

Addressing Specific Needs of a Traumatised Victim
Additional exercises can be included to address specific requests and requirements, such as larger family meetings and debriefing sessions for traumatised victims. This comprehensive approach ensures you are well-equipped to handle a wide range of challenging scenarios.

Course Contents

Selection of roles, advice, and support

Learn best practice for selecting the right personnel, ensuring they are fully supported and equipped to manage the unique challenges of these positions.

Building trust

Learn to build trust, a crucial element in effective family liaison. Learn how to establish credibility, maintain reliability, and ensure families trust your expertise and guidance.

Threat and risk assessments for family visits

Develop the skills to conduct thorough threat and risk assessments when visiting families in crisis situations. Learn how to evaluate environmental factors, assess moods, and plan for contingencies, ultimately ensuring the safety and well-being of all involved.

Assessment and record keeping

Gain insights into effective accountability and decision-making processes in family liaison. Use essential documentation to measure success and monitor progress.

Effective communication with families and participants

Master the art of empathy and rapport-building to establish trust and acceptance from families. Learn essential communication skills demonstrated by our expert instructors, enabling you to deliver advice and support in a compassionate and impactful manner.

Use the advanced communication skills you will see and learn to build the empathy, trust and rapport needed to provide advice and support in a compassionate and impactive manner.

Dealing with trauma, mental health, and well-being

Effectively manage crisis-related stress and communicate sensitive information. Reduce trauma, provide options for appropriate courses of action, and navigate intense emotions to offer support.

Post incident support

Learn how to provide post-incident advice, coping skills, and information to families. Enable your organisation to use the lessons learned to provide the best possible support to it’s people.

Who is this course for?

HR Professionals and People Services Leaders:
As an HR professional, you play a pivotal role in managing and supporting employees during critical moments. This course will provide you with the additional expertise to handle family liaison responsibilities, enabling you to navigate challenging situations with compassion and professionalism.

Individuals with Delegated Responsibilities:
For those who may find themselves with delegated family management roles at short notice. This course offers invaluable guidance and direction and will equip you with the skills needed to excel in your role.

Mental Health First Aid & Well-being Practitioners:
Professionals responsible for mental health first aid or employee well-being will find tremendous value in this course. You will gain a comprehensive understanding of supporting individuals and families during crises.

Key benefits

Demonstrating Empathy and Non-Judgmental Attitude:
By participating in this course, you will develop a heightened sense of empathy and a non-judgmental attitude towards individuals in distress.
Effective Management of Challenging Family Requests:
You will acquire practical techniques and strategies to confidently manage challenging requests from family members.
Assessing Families in Deep Trauma:
Through comprehensive training, you will gain the ability to recognize and assess the unique needs of families experiencing deep trauma.
Building Resilience:
The course's tailored exercises will expose you to realistic scenarios, enabling you to build resilience and respond effectively under pressure.
Bridging the Gap Between Families and External Stakeholders:
You will serve as a crucial link between families and external stakeholders, facilitating effective communication and collaboration.
Enhancing Emotional Management:
Deepen your understanding of emotional management while supporting families in crisis. By better understanding and managing your own emotions, you can provide stable and empathetic assistance during challenging times.

Course delivery

We have flexible course delivery options. They can be delivered by either face to face or as online training. Choose the delivery method that suits your schedule and preferences, without compromising on the quality of interaction and engagement.

We will engage in scenario-based training that replicates real-life challenges, ensuring practical application of your newfound knowledge. Interact fully with experienced tutors, immersing yourself in realistic and constructive pressure for maximum learning impact.

Contact us to unlock your potential for success in supporting families during times of crisis.

“Chris and Martin deliver their material with total professionalism backed by years of practical experience which just cannot be matched.
Thank you.”

Senior Global Consultant, 2020

"...the most robust course I have ever undertaken. It involved in depth distance learning, experiential learning, scenario-based learning...The instruction given by Martin and his colleague was exceptional."

Director, Angela Wilson Consultancy Ltd

“I have just come off a hostage negotiation scenario...Absolutely brilliant stuff that challenges you and really makes you think on your feet...First class skills that are transferable to business and personal relationships”.

Marketing Leader 2020