Family Liaison - Advanced

For those that have attended our Family Liaison Standard course or have a good understanding of family liaison protocols and wish to expand their knowledge and demonstrate the skills required. This product is a fully immersive experience allowing delegates to interact with family members of a violent crime victim.   

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Course Contents


The attendees on this course will be immersed in an incident and perform the role of a company family liaison representative.  Delegates will be asked to participate in four exercises / role-plays that will present themselves as the incident progresses.  A family liaison log and relevant paperwork will be sent out before attendance for completion during this module.

Exercise 1

The first exercise play will involve receiving a briefing and pre-deployment tasks from your company head of human resources. Thereafter, you will make an initial call to the next of kin of a crime victim. The objectives to achieve during this meeting include:

- Articulate your role
- Set the scene outlining the situation, FACTS
- Gather information, (active listening)
- Articulate the reality of the situation
- Plan for contact from various stakeholders
- Listen to requests
- Explain and reassure the effects on body and mind
- Suggest coping strategies
- Outline the future, what to expect.

Exercise 2

As the incident progresses in time, the second exercise will test resilience in dealing with demanding family members. During this role play you will be expected to:

- Be Honest
- Not mislead
- Treat all parties with respect
- Offer timely information
- Be consistent with other sources
- Convince the family to accept one point of contact
- Treat all requests confidently
- Adapt your communication to the audience (children).

Exercise 3

The third role play involves a challenging task: You will be asked to obtain ‘proof of life’ questions and outline the sequence of events of a kidnap scenario. There will be many questions for you to answer and detail to impart.

Exercise 4

During long-running incidents, a family meeting will often allay fears and grievances and presents an opportunity for senior staff of companies to engage with a larger family unit.  You will be asked to lead a video conference with several family members.  

Exercise 5 (optional)

An optional exercise involves debriefing victims. This will be offered for longer or more bespoke courses, where the client wishes to explore this area of competence.  Here the student will debrief a vulnerable victim. During this exercise you will be expected to: 

- Build rapport
- Encourage the victim to tell their story by using appropriate open questions and allowing free narrative
- Set boundaries and manage expectations
- Close the debrief leaving the victim in a calm mood and feeling positive  
- Explain what/where on-going support is located
- Explain the psychological effects on the victim and offer the appropriate advice.

Who is this course for?

Having benefited from the Standard course, this Advanced course compliments and furthers learning by equipping senior managers and those in strategic positions to attain an advanced level
of expertise.

Of benefit to all leaders, those charged with demonstrating corporate duty of care, or those exposed to potentially extreme family handling situations will benefit most from this exclusively scenario-led module .

Key benefits

Delegates will be better equipped:

To recognise and assess the needs of a family in deep trauma
To recognise and select people with the appropriate skills
To balance the needs of the organisation with the needs of the individuals involved
To best protect and represent the organisation and family post event
To be resilient, having experienced the dynamics of a realistic scenario

Course delivery

This course is three hours in duration and is delivered online via an appropriate platform. Being fully immersive it is limited to 12 delegates. Course content is scenario based. The course is fully interactive and seeks to place delegates under realistic and constructive pressure to maximise learning.

“Chris and Martin deliver their material with total professionalism backed by years of practical experience which just cannot be matched.
Thank you.”

Senior Global Consultant, 2020

"...the most robust course I have ever undertaken. It involved in depth distance learning, experiential learning, scenario-based learning...The instruction given by Martin and his colleague was exceptional."

Director, Angela Wilson Consultancy Ltd

“I have just come off a hostage negotiation scenario...Absolutely brilliant stuff that challenges you and really makes you think on your feet...First class skills that are transferable to business and personal relationships”.

Marketing Leader 2020