Decision Making
in a Crisis

Learn how to make effective decisions and be able to fully justify them. This course is aimed at those with responsibility and accountability for making key decisions at home or at work. 

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Course Contents

Decision Making Model

Having a template and reference to use throughout your decision making will assist you to justify all decisions with a sound rationale. We will introduce to you a tried and tested model that will enable you to make sound decisions with confidence.

Barriers and influences when decision making

The instructors will share with you the Influences on decision makers: personal, organisational and external and share how to minimise these barriers to effective decision making.

Recording and defending decisions

It is advised to document your thinking and justifications when making important decisions. Ensuring your decisions are proportionate and that you are accountable for them is key. By use of scenario feeds you will explore this process.

Analysis of the available information

A proper examination of the source and information will inform your risk assessment. The decision maker should be able to demonstrate that they did all that was reasonably possible to carry out this process for the decision to stand up to scrutiny. The instructor will demonstrate how this is done.

Risk assessment

A proper risk assessment recognises the context, ambiguity and uncertainty and examines the threat and likelihood of harm to various entities. By doing we ensure any mitigation sufficient, appropriate and defendable. You will be given the opportunity to apply a globally used methodology in given scenarios.

Setting and communicating your strategy

What you are trying to achieve in any given incident should be outlined in a list of objectives. This will keep the team on track and ensure your decisions address what are priorities. Examples of working strategies will be shown and discussed.


The decision has been made and tasks are delegated. We will share with you what command protocols are documented (the who does what and when) and what should be communicated.

Who is this course for?

Whilst of great benefit to anyone having to make decisions, whether personal or at work; this course is aimed at those having responsibility and accountability for making key decisions during any corporate led incident or crisis.

Suitable for all incident or crisis management roles, team leaders or strategic operators, the course benefits individuals and businesses in gaining key skills leading to more effective decision making.

Business reap the additional benefit of a demonstrable decision making process which stands scrutiny under examination.

Key benefits

Delegates will be better equipped:

To deploy a framework and methodology that can be used to inform critical decisions that need to be made during any corporate crisis management incident
To understand the ‘Decision Making Model’
To react and adapt to decisions affecting their own position
To defend retrospectively any decisions made that come under subsequent scrutiny

Course delivery

This course is two hours in duration and is delivered online via an appropriate platform. There is full interaction between tutors and delegates. There is no limit to the number of attendees online. Course content can be tailored to the appropriate levels of delegates
decision-making authority.

“Chris and Martin deliver their material with total professionalism backed by years of practical experience which just cannot be matched.
Thank you.”

Senior Global Consultant, 2020

"...the most robust course I have ever undertaken. It involved in depth distance learning, experiential learning, scenario-based learning...The instruction given by Martin and his colleague was exceptional."

Director, Angela Wilson Consultancy Ltd

“I have just come off a hostage negotiation scenario...Absolutely brilliant stuff that challenges you and really makes you think on your feet...First class skills that are transferable to business and personal relationships”.

Marketing Leader 2020